Discover the best call queue management tactics to decrease wait times without hiring more call center agents.

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center ...

The Beijing 12345 service hotline has become a vital conduit for efficient communication between citizens, businesses and the ...

Glasgow-based Simul8’s simulation software helped Air Canada avoid further disruption after a difficult first attempt at a ...

Officials with Paintsville/Johnson County Emergency Management said 911 calls will be fully operational and no service ...

Weave's new Schedule View and Schedule Pulse offer enhanced calendar management and appointment tracking, making it easier for practices to stay organized. Additionally, the Schedule Send feature ...

Trimble's revamped roadside assistance solution streamlines fleet maintenance to reduce vehicle downtime by integrating ...

A push to recruit more 911 call takers and dispatchers for the Kansas City, Missouri, Police Department brought recruiters to ...

An in-person forum open to all HR professionals focused on making organizations agile and poised for future growth, IAMPHENOM ...

PORTLAND, Ore. (KATU) — Americans are assisting those impacted by Hurricane Milton from across the country. That's what ...

Cwm LLC lifted its stake in Global X S&P 500 Covered Call ETF (NYSEARCA:XYLD – Free Report) by 12.2% in the third quarter, ...