A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to ...

It eases the workload on human call center agents, decreases average wait times, and offers customers a way to solve their problems on their own.

NICE CXone’s contact center software offers strong flexibility in features and channels. Choose from digital-only, voice-only ...

and online account access will flood contact centers. This presents a critical challenge for insurers: how to equip customer service agents to handle this increased call volume effectively while ...

I’ve also included what actual EAs have to say about studying for the Enrolled Agent exam. Surgent is a powerhouse when it comes to exam prep, especially for those aspiring to become Enrolled ...

The general steps to earning a license include taking the real estate prelicensing course and licensing exam, activating your license, and joining a brokerage. Only real estate agents who are ...

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GE HealthCare shares are up about 1% after getting the green light late Friday from U.S. regulators to sell a new diagnostic imaging agent that analysts say could be a big seller for the General ...

Paris-based Have A Good One (HAGO) is launching a slate of ambitious shows at Mipcom, including the thrillers “When the Night Comes,” and “Fake” by “Call My Agent!” co-writer Julien ...

La Agencia' is being produced by Mediawan's Spanish outfit Good Mood, and co-produced by Mediaset Espana's Telecinco Global sensation “Call My Agent!” is set for a glamorous Spanish-language ...